Shipping Policy
Overview
This Shipping Policy explains how orders placed on Rainkart Store are processed, shipped, tracked, and delivered.
Rainkart Store is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, stock coordination, packaging, order processing, fulfillment, and logistics coordination.
By placing an order on https://rainkart.store, you agree to this Shipping Policy, along with our Terms of Service, Refund & Return Policy, Privacy Policy, and any product-specific information shown on the relevant product page.
Business Information
Store Name: Rainkart Store
Website: https://rainkart.store
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: support@rainkart.store
For shipping, delivery, tracking, or order-related support, customers can contact us at:
Email: support@rainkart.store
Serviceable Locations
We currently ship products to customers in India, subject to courier availability and serviceable pin codes.
Delivery availability may depend on:
Customer pin code
Courier serviceability
Product type
Order value
Payment method
Regional restrictions
Logistics partner availability
Operational limitations
If your location is not serviceable, we may cancel the order and issue a refund if payment has already been made.
Order Processing Time
Orders are usually processed within 1 to 3 business days after successful order placement or order verification.
Processing time may include:
Order confirmation
Payment verification
Cash on Delivery verification, if applicable
Product availability check
Packing
Label generation
Handover to courier or fulfillment partner
Orders placed on Sundays, public holidays, or during high-volume sale periods may take longer to process.
Estimated Delivery Time
Estimated delivery time within India is usually 3 to 7 business days after dispatch.
Delivery time may vary depending on:
Customer location
Courier route
Product availability
Warehouse or fulfillment location
Public holidays
Weather conditions
Local restrictions
Courier delays
High order volume
Address accuracy
Customer availability
Remote locations, non-metro areas, restricted pin codes, or special delivery zones may take longer.
Delivery timelines shown on our website, checkout page, order confirmation, or tracking page are estimates and not guaranteed delivery dates.
Shipping Charges
Shipping charges, if applicable, will be clearly shown at checkout before the customer places the order.
Shipping charges may depend on:
Product type
Order value
Delivery location
Payment method
Courier charges
Promotional offers
Free shipping eligibility
If free shipping is available, it will be clearly mentioned on the website, product page, cart, or checkout page.
Cash on Delivery Orders
If Cash on Delivery is available, customers may pay for eligible orders at the time of delivery.
COD availability may depend on:
Product type
Order value
Customer pin code
Courier serviceability
Fraud-risk checks
Previous order history
Order verification status
We reserve the right to verify COD orders by phone, SMS, WhatsApp, or email before dispatch.
If the customer cannot be contacted for verification, provides incorrect information, or the order appears suspicious, the order may be delayed or cancelled.
Repeated refusal of COD orders, fake orders, unavailable phone numbers, or incorrect addresses may result in future COD orders being declined.
Shipping and Logistics Partners
We may use trusted courier, shipping, logistics, and fulfillment partners to process and deliver customer orders.
These may include platforms such as:
Shiprocket
Shipeasy
Arta.io
Courier companies
Fulfillment partners
Delivery aggregators
Other authorized logistics service providers
Use of third-party logistics or fulfillment services does not change the customer’s relationship with Rainkart Store.
For all order-related support, customers should contact us at support@rainkart.store.
Order Tracking
Once your order is shipped, tracking details may be shared by email, SMS, WhatsApp, or tracking link, depending on the contact information provided during checkout.
Tracking information may include:
Courier partner name
Tracking number
Tracking link
Dispatch status
Estimated delivery status
Tracking updates are provided by courier or logistics partners and may take time to update after dispatch.
If you do not receive tracking details within the expected processing period, contact us at support@rainkart.store.
Delivery Attempts
Courier partners usually make delivery attempts according to their own delivery process and local service rules.
Customers are responsible for:
Providing a complete and correct delivery address
Providing a reachable phone number
Being available to receive the order
Responding to courier calls or messages
Paying the COD amount, if applicable
If the customer is unavailable, unreachable, refuses delivery, or provides an incorrect address, the order may be delayed, returned to origin, or cancelled.
Failed Delivery
Delivery may fail due to reasons including:
Incorrect or incomplete address
Wrong pin code
Unreachable phone number
Customer unavailable
Customer refusal
COD refusal
Locked premises
Courier restrictions
Local delivery restrictions
Natural events or operational disruptions
If delivery fails, the order may be returned to our fulfillment location or logistics partner.
For prepaid orders returned due to incorrect customer information, refusal, or customer unavailability, shipping, handling, payment gateway, or return-to-origin charges may be deducted from the refund where applicable.
For COD orders, repeated failed deliveries or refusals may result in future COD restrictions.
Address Accuracy
Customers must provide accurate and complete shipping information at checkout.
This includes:
Full name
Complete address
House number, building name, street, or landmark
City
State
Pin code
Phone number
Email address
We are not responsible for delayed, failed, incorrect, or lost deliveries caused by inaccurate or incomplete customer information.
If you notice an error in your shipping address, contact us immediately at support@rainkart.store.
Address changes may not be possible after an order has been shipped.
Order Delays
While we try to deliver orders within the estimated timeline, delays may occur due to factors beyond our control.
Possible reasons for delay include:
Courier delays
High order volume
Product availability issues
Supplier delays
Payment verification delays
COD verification delays
Incorrect customer details
Weather conditions
Public holidays
Strikes or local restrictions
Natural disasters
Technical or operational issues
If your order is delayed, you may contact us at support@rainkart.store for support.
Lost or Undelivered Packages
If tracking shows that your order has not moved for an unusually long period or appears lost in transit, please contact us at support@rainkart.store.
We may coordinate with the courier or logistics partner to investigate the shipment.
Depending on the investigation result, we may offer:
Updated delivery support
Replacement shipment
Refund
Store credit
Another suitable resolution
Resolution may depend on courier confirmation, order status, payment mode, and product availability.
Damaged Package at Delivery
If your package appears visibly damaged, opened, tampered with, or leaking at the time of delivery, we recommend that you take photos or videos immediately.
If possible, do not accept a severely damaged or tampered package. If you have already accepted it, contact us within 24 to 48 hours of delivery at support@rainkart.store.
Please include:
Order number
Photos of the outer packaging
Photos or video of the product
Description of the issue
Unboxing video, if available
Damaged product claims are handled according to our Refund & Return Policy.
Partial Shipments
Some orders may be shipped in multiple packages depending on product availability, warehouse location, supplier arrangement, or logistics requirements.
If your order is split into multiple shipments, you may receive separate tracking details.
No extra shipping fee will be charged for split shipments unless clearly stated before checkout.
Prepaid Orders
For prepaid orders, payment must be successfully completed before the order is processed and dispatched.
If payment is deducted but the order is not confirmed, please contact us with payment proof at support@rainkart.store.
If a prepaid order is cancelled by us due to product unavailability, serviceability issue, or verification issue, the refund will be processed according to our Refund & Return Policy.
Shipment Holds and Verification
We may hold or delay shipment if:
Payment verification is pending
COD verification is pending
Address details are incomplete
Customer phone number is unreachable
Fraud risk is detected
Product availability needs confirmation
Courier serviceability needs verification
Additional customer confirmation is required
If we need more information, we may contact the customer by email, phone, SMS, or WhatsApp.
International Shipping
Rainkart Store currently focuses on selling and delivering products to customers in India.
We do not currently offer international shipping from this website unless clearly stated on a product page or checkout page.
Taxes, Duties, and Charges
For orders delivered within India, applicable charges will be shown at checkout where required.
Customers are responsible for reviewing the final order amount before placing the order.
We do not charge hidden shipping fees after checkout. Any applicable shipping charge will be shown before the customer confirms the order.
Customer Support for Shipping Issues
For shipping-related questions, customers can contact us at:
Email: support@rainkart.store
Please include:
Order number
Full name
Phone number
Email address used for the order
Tracking number, if available
Description of the issue
This helps us locate your order and respond faster.
Policy Consistency
This Shipping Policy is intended to clearly explain how orders are processed and delivered through https://rainkart.store.
The shipping information displayed on our website should match the information submitted in Google Merchant Center, advertising platforms, checkout settings, product pages, and customer support communications.
Changes to This Shipping Policy
We may update or modify this Shipping Policy from time to time to reflect changes in our business operations, logistics partners, shipping timelines, delivery serviceability, courier charges, or legal requirements.
The updated version will be posted on this page.
Continued use of our website after changes are posted means you accept the updated Shipping Policy.
Contact Information
For shipping, delivery, tracking, or order-related questions, please contact:
Rainkart Store
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://rainkart.store
Email: support@rainkart.store